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Shipping is free to every destination we serve. Orders usually take 1–2 business days to process. Standard U.S. delivery usually takes 2–5 business days. International delivery times vary by destination. Shipping policy.

Check your shipping confirmation email for the tracking link. You can also view your orders in your account.

Contact us as soon as possible with your order number and the change you need. We will check whether the order can still be updated.

We ship to the United States, Canada, the United Kingdom, the European Union, Japan and Australia. See our shipping policy for destination and delivery details.

If something is not right within 30 days of delivery, contact us and we will help find a solution. Depending on the issue, that may mean a replacement, exchange, store credit or refund. There is usually nothing to send back. See our refund policy for the full Happy Dog Promise.

Send your order number and a brief description through our contact page. Include a photo if the item is damaged. We usually reply within one business day and explain the next steps. See our refund policy for details.

Send your order number and a photo of the damage through our contact page. We will help with the next steps.

Choose Subscribe & Save and an available delivery interval on the product page or in the subscription builder. Save 10% on subscription orders, with free shipping to destinations we serve.

Open Manage subscription to review your upcoming order, skip a delivery or make changes. You can also cancel your subscription there.

Your subscription renews on the schedule you choose. Use Manage subscription to check your next order date and make changes before the order processes.

Delivery intervals vary by product and pack. Choose from the options shown when setting up your subscription. Use Manage subscription to review your existing schedule and available changes.

The packaging does not specify a minimum age. Ask your vet about use on a young puppy or a dog with a skin condition. For external use only; stop using the wipe if irritation occurs.

Use only externally and avoid contact with eyes. If irritation occurs, stop using the wipe. For cleaning around the eyes or inside the ears, ask your vet for a suitable product.

Close the seal firmly after each use and store the pack at room temperature.

Use as needed to wipe away everyday dirt between baths. Follow the directions on your pack and stop using the wipe if irritation occurs.

Choose refill rolls for a leash-clip dispenser, a jumbo roll to keep at home, or tie-handle bags to grab from the box before a walk.

Our poop bags come in Fresh Scented and Unscented options. Choose Unscented if you prefer no added fragrance.

Choose the Refill Rolls format for a standard leash-clip dispenser.

Refill rolls contain 15 bags per roll. For example, 30 rolls contain 450 bags and 60 rolls contain 900 bags. Choose the format and pack count on the product page.

Keep the pad in one consistent spot. Take your puppy there after meals, naps and play, and reward them when they use it. Give them time to learn the routine.

Choose from Medium (18 × 24 in), Large (24 × 24 in) and X-Large (24 × 35 in). Pick a size that gives your dog room to stand and turn comfortably on the pad.

The pads have a 6-layer quilted construction and a leak-proof backing. Lay the pad flat with the absorbent side facing up, secure the adhesive corners and replace it when soiled.

Check that the pad stays in place and gives your puppy enough room. Keep it in the same spot, guide your puppy back to it regularly and reward them for using it.